What do I do next?
Press on the 'ADD TO CART' at the bottom of this page and this will take you directly to paypal and follow the instructions. Please make sure you read the terms and conditions before purchasing. Payment will be taken and you will be sent an automated email with your login details to the website. If you do not receive an email, please contact us and we will send you Phase 1.
Terms and Conditions
1.1 THE PHASES
All the meals contained within all the company's online meal plans are pre-set and therefore new recipes will never be created upon request either in advance of receiving any(month) or during.
The meals have been set on individual hand proportions and will differ for each individual. We have done this to make cooking simple, easy and less of a hassle for those following the plan.
The recipes are not designed in line with a person’s likes and dislikes and any information given over social media or email will not be taken into account.
Phase 1 will be available online, immediately after purchasing the Fitquest4Life online programme. When Phase 1 has been completed and we have recieved your results we will send Phase 2 within 3-5 working days. Please send us your results proactively so that the programmes can run smoothly. Towards the end of Phase 2 complete the results form and send us pictures and we will send you Phase 3 within 3-5 working days. On the completion of Phase 3 you will recieve a progress report and future guidance.
Our approach to calculating what we believe is optimum for each client is unique and by signing up the company's online plans you are trusting this approach and whilst feedback is appreciated – disagreeing with our methods on the basis of other professionals point of view will not result in any aspect of the plans being re-designed or warrant a refund.
The training contained within the plan is also pre-set. You will receive details on the exact structure to follow meaning the duration, rep range and amount of sets. This also includes guidance or correct lifting techniques through video links. Due to strength being such an individual consideration, weight on the resistance training section will never be specified and this is something you will have to discover through carrying out the exercises. The best results will come by following this and only this. Training is only permitted once a day and no more. If you wish to carry out your own training in place of ours you must take full responsibility for the results you get. In this event the training contained within the plan will still be the same however you will not be following it. Please ensure you complete your age, height and weight on the results link. We need clear body shot photos, measurements and bmi before Phase 2 or 3 can be sent out. The pictures will need to be taken in swimwear or equivalent so that body composition can be assessed. Once your chosen plan begins you will be in complete control of the results. In order to achieve with this programme you need to stick to it 100%, this includes, portions, meal timings, training, alcohol consumption and with eating out. It is not the responsibility of the company to chase you for any information. You upload through your own unique record link sent your updated weight and measurements as well as including up to date photos so that your body composition can be assessed – this is the only way to submit results. It is only when the company receives all this information that a next PHASE can be sent by and sent out within 3-5 working days. If we receive these details after 20:00 hours, the timescale will begin the following day. During the interim period between and phase you remain as you are on the current one.
1.2 OFFICE HOURS
Our team are on hand to answer any of your questions or queries from:
Monday through to Friday - 9am to 5pm
Saturday and Sunday - closed
Bank Holidays - closed
Christmas and New Year - office closure will be made available 2 weeks (14 days in advance).
In the event of staff training and office closure you will be notified 1 weeks (7 days) in advance. Please note the production of plans will remain in place and not be affected.
A one off payment via our website payable through Paypal – we do not accept card payments over the phone.
If a payment is cancelled, cannot be taken due to insufficient funds, or has been refused by Paypal a reminder email will be sent to you requesting the outstanding payment. This can be paid from your original payment method, directly into our Company account or by credit card. If paying by credit card there may be an additional charge. If the funds have not been received within 5 days of the due date, a £15 admin fee will be charged in addition to the arrears. At this stage plan production will go on hold until the balance is paid. In the event that we have not heard from you and payment isn't successfully received within 5 working days, a further email will be sent advising you that if outstanding funds are not received we reserve the right to pass your details over to our chosen debt collection agency to enable us to recover the costs. This email; will represent the final demand for payment and will be in line with the statutory 30 days period in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Additional charges will apply in this instance. Refunds will only be applied in the event of proven injury (official medical document) or exceptional circumstances agreed by Fitquest Health and Fitness Ltd.
Due to the structure of the business and the way in which each phase has been designed for optimum results, repeating a phase is NOT permitted – other than in the event of proven injury (official medical document) or exceptional circumstances agreed by Fitquest Health and Fitness Ltd.
1.4 LIABILITY / RISK
When following the company plan you are doing so responsibly with your own guidance and take full responsibility for the effects on your body which you may experience along the way.
As with any exercise program you assume certain risks to your health and safety. Any form of exercise program can cause injuries, and any of the plans from Fitquest Health and Fitness Ltd is no exception.
It is possible that you may become injured doing the exercises in your program, especially if they are done with poor form. If you choose to participate in these risks, you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such exercise activities. These risks also exist for those who are currently in good health right now.
Our company does not act as medical doctors. You MUST consult your doctor before beginning ANY of our plans or exercise programs, no exceptions. You MUST consult your doctor/physical therapist immediately in the event or illness or injury and follow their direct advice which could mean stopping the plan altogether. You are using the chosen plan at your own risk and Fitquest Health and Fitness Ltd online is not responsible for any injuries or health problems you may experience or even death as a result of using the Fitquest4life online plan.
Fitquest Health and Fitness Ltd maintains the correct and appropriate insurance with a reputable UK Insurer, we ensure our policy is renewed on an annual basis and details of our cover can be provided upon written request. Any and all potential claims need to be made in writing and a company representative will respond within 30 days.
1.5 DATA PROTECTION PROTECTION ACT 1998
Fitquest Health and Fitness Ltd may use your personal information to provide products and associated services you request to administer your account and to contact you for feedback on your use of such products and services. If you provide your email address when you register with us or buy from us, we will not send unsolicited marketing material to you. All information supplied will be held by Fitquest Health and Fitness Ltd and will remain secure and confidential. Your details will only be used for research purposes and will not be passed on to any third parties or used for marketing purposes in accordance with the Data Protection Act 1998.
The data will only be disclosed to employees of Fitquest Health and Fitness Ltd to enable them to produce your plans. The data will be kept securely for as long as you are our client.
Since Fitquest Health and Fitness Ltd. is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent.
As a customer you are responsible for understanding this when purchasing any product from our site and in the unlikely event of the meals not being to your liking, taste or falling in line with personal circumstance be that lifestyle or financial, this would not warrant a refund.
However, we realise that exceptional circumstances can take place with regards to both the character of the product we supply and your personal life.
Therefore, we may honour requests for a refund for the following reasons:
1. Product not-as-described and as detailed above in our terms and conditions: such issues should be reported within 3 days from the date the product is received. Clear evidence must be provided proving that the purchased product is not as it is described either on the website and or in our terms and conditions. Complaints which are based merely on the customer's false expectations or wishes are not honoured.
2. In the event of serious debilitating illness or injury. Confirmation of this in the form of a doctor's note or medical certificate will need to be provided before consideration. Please consider weight loss is predominately focused around healthy nutrition and the exercise is secondary.
If you have a serious complaint, which was unable to be resolved via customer services please contact us on firstname.lastname@example.org